See the output

Sample documents

This is the actual output style: plain, readable, and ATS-friendly. It is real text, not a picture, so it copies and parses cleanly. Read each one below, or download it as a Word document.

General résumé

A clean, role-neutral résumé you can adapt to most jobs.

Jordan Rivera

Customer Support Specialist

jordan.rivera@example.com, (512) 555-0142, Austin, TX

Summary

Customer support specialist with over seven years across email, chat, and phone for SaaS and retail customers. Holds a 96% satisfaction rating at 45 or more tickets a day, mentors junior teammates, and uses ticket data to catch recurring issues early.

Skills

Customer support, Technical troubleshooting, Zendesk, Salesforce Service Cloud (CRM), Intercom, Help-center writing, Knowledge base management, SLA management, Ticket data analysis, De-escalation, Team training and mentoring, SQL basics

Work Experience

Senior Support Specialist, BrightWave Software

Remote, Mar 2021 - Present

Resolved an average of 45 tickets a day across email, live chat, and phone while holding a 96% customer satisfaction rating.
Wrote 30 help-center articles and a searchable troubleshooting guide that cut repeat tickets by 18%.
Trained and mentored 6 new support hires and built the team's onboarding checklist, shortening ramp time from six weeks to four.
Worked with engineering to diagnose and escalate recurring bugs, including a billing defect that had been generating more than 200 tickets a quarter.
Tracked ticket trends in Zendesk and SQL and flagged the top five recurring issues each month for the product team.
Acted as the escalation point for complex accounts on a SaaS product used by thousands of customers.

Technical Support Representative, Cloudline Technologies

Austin, TX, Jan 2018 - Feb 2021

Handled 60 or more inquiries a day by phone, email, and chat for a cloud storage product, consistently meeting a 24-hour first-response target.
Resolved about 90% of tickets without escalation by working through account, billing, and configuration issues.
Built internal macros and canned replies that trimmed average handle time by 15%.
Earned the team's highest quality-assurance score two quarters in a row.

Customer Service Associate, NorthStar Retail

Austin, TX, Jun 2016 - Dec 2017

Answered phone and in-person questions for a high-volume retail store and kept wait times low during peak hours.
Resolved billing and product issues and processed returns while keeping customers satisfied.
Named employee of the month twice for service quality.

Education

Bachelor of Arts, Communication - Texas State University

2014 - 2016

Associate of Arts, Communications - Austin Community College

2012 - 2014

Certifications

Zendesk Support Administrator - Zendesk - 2022
Service Hub Software Certification - HubSpot Academy - 2023

Download the general résumé sample (Word .docx)

Job-targeted résumé

The same person, tailored to a customer-success role. Notice the reworded summary, skills, and bullets, with the facts kept intact.

Jordan Rivera

Customer Support Specialist moving into Customer Success

jordan.rivera@example.com, (512) 555-0142, Austin, TX

Summary

Support professional with over seven years turning frontline experience into kept customers. Spots at-risk accounts from usage data, reaches out before problems grow, and partners with product and sales to clear escalations.

Skills

Customer success, Customer onboarding, Account retention, Churn reduction, Customer health monitoring, Cross-functional collaboration, Zendesk, Salesforce Service Cloud (CRM), Intercom, Ticket data analysis, SLA management, Team training and mentoring, SQL basics

Work Experience

Senior Support Specialist, BrightWave Software

Remote, Mar 2021 - Present

Reached out to at-risk accounts after spotting drop-offs in product usage, contributing to an 18% decline in churn-related tickets.
Partnered with product and sales to clear escalations and smooth onboarding for new SaaS customers.
Held a 96% satisfaction rating across 45 or more daily interactions while owning the most complex accounts.
Built an account-health checklist from Zendesk and SQL ticket data that flagged accounts at risk of lapsing.
Wrote 30 help-center articles that cut repeat tickets by 18%, freeing time for proactive outreach.
Trained and mentored 6 teammates, raising the team's capacity as the customer base grew.

Technical Support Representative, Cloudline Technologies

Austin, TX, Jan 2018 - Feb 2021

Owned full resolution of 60 or more customer issues a day, building the product trust that keeps customers around.
Resolved about 90% of tickets without escalation, keeping customers productive and reducing friction.
Created macros and documentation that trimmed handle time by 15% and smoothed the customer experience.

Customer Service Associate, NorthStar Retail

Austin, TX, Jun 2016 - Dec 2017

Built rapport with repeat customers, supporting loyalty and return visits.
Resolved billing and product questions to keep customers satisfied.
Recognized twice for service quality.

Education

Bachelor of Arts, Communication - Texas State University

2014 - 2016

Associate of Arts, Communications - Austin Community College

2012 - 2014

Certifications

Zendesk Support Administrator - Zendesk - 2022
Service Hub Software Certification - HubSpot Academy - 2023

Download the job-targeted résumé sample (Word .docx)

Senior leadership résumé

A director-level résumé showing scope, scale, and quantified results — still the same plain, ATS-friendly style.

Marcus Delgado

Director of Operations

marcus.delgado@example.com, (312) 555-0188, Chicago, IL

Summary

Operations leader with 14 years building and scaling fulfillment teams. Owns a $24M operating budget, lifted on-time delivery into the high 90s while order volume doubled, and develops managers who go on to senior roles. Built the KPI dashboard the executive team now runs on.

Skills

Operations leadership, P&L and budget ownership, Process improvement, Team leadership and development, Vendor and carrier negotiation, Supply chain and fulfillment, KPI and OKR development, Change management, Lean Six Sigma, Warehouse management systems, Data-driven decision making, Tableau

Work Experience

Director of Operations, Meridian Logistics

Chicago, IL, Feb 2018 - Present

Lead a 60-person operations organization across three regional fulfillment centers, owning a $24M annual operating budget.
Raised on-time delivery from 91% to 99.2% over two years while order volume doubled, by redesigning the fulfillment workflow and adding a tiered staffing model.
Cut order-to-ship time by 32% without adding headcount.
Built the company's first operations KPI dashboard, giving the executive team weekly visibility into cost-per-order and throughput.
Negotiated carrier and vendor contracts that lowered annual freight spend by $2.1M.
Hired and developed four operations managers, two of whom were promoted into senior roles.

Operations Manager, Lakeside Distribution

Chicago, IL, Jun 2013 - Jan 2018

Managed daily operations for a 35-person warehouse team handling more than 4,000 shipments a week.
Improved inventory accuracy from 94% to 99.5% by introducing a cycle-count program.
Reduced overtime costs by 22% by rebuilding the shift schedule around demand patterns.
Led the rollout of a new warehouse management system across two sites with no disruption to shipping.

Operations Analyst, Lakeside Distribution

Chicago, IL, Aug 2010 - May 2013

Analyzed throughput and labor data to find bottlenecks, informing a floor-layout change that raised picking efficiency by 15%.
Built the weekly reporting that became the operations team's standard.

Education

Master of Business Administration, Operations Management - DePaul University

2012 - 2014

Bachelor of Science, Business Administration - University of Illinois

2006 - 2010

Certifications

Project Management Professional (PMP) - Project Management Institute - 2017
Lean Six Sigma Green Belt - ASQ - 2015

Download the senior leadership résumé sample (Word .docx)

Career-changer résumé

Someone changing fields after a career break. The employment gap is shown honestly, with transferable skills and recent training brought forward.

Priya Nair

Educator moving into instructional design and learning development

priya.nair@example.com, (206) 555-0173, Seattle, WA

Summary

Classroom educator with eight years designing lessons, assessments, and accessible materials, now moving into instructional design and corporate learning. Took a planned two-year break for family caregiving and used it to earn an instructional design certificate and build self-paced e-learning as a volunteer. The curriculum-design experience and the measurable learning gains carry straight into the new role.

Skills

Instructional design, Curriculum development, Learning assessment, E-learning authoring (Articulate Storyline), Learning management systems (LMS), Adult learning principles, Accessible learning materials, Data-informed instruction, Workshop facilitation, Stakeholder collaboration, Google Workspace

Work Experience

Instructional Designer (volunteer), Community Literacy Project

Seattle, WA, Sep 2023 - Present

Designed and built six self-paced e-learning modules in Articulate Storyline for an adult literacy nonprofit.
Converted in-person workshop content into an accessible online format now used by more than 200 learners.
Worked with program staff to set learning goals for each module and checked results against them.

Planned family caregiving break, Career break

Aug 2021 - Aug 2023

Took a planned two-year break for full-time family caregiving.
Completed an instructional design certificate and began volunteer e-learning work during this time.

Middle School Science Teacher, Rainier Public Schools

Seattle, WA, Aug 2013 - Jun 2021

Designed a full-year science curriculum and assessments for more than 120 students across five sections.
Raised end-of-year proficiency scores by 18% over three years by rebuilding lessons around formative-assessment data.
Created differentiated materials and accommodations so students at every level could reach the same content.
Built a blended-learning unit during remote instruction that the district adopted across the science department.
Mentored three student teachers and led the grade-level curriculum planning team.

Education

Bachelor of Arts, Education - University of Washington

2009 - 2013

Certifications

Instructional Design Certificate - Association for Talent Development (ATD) - 2023
Articulate Storyline Certification - Articulate - 2023
Washington State Teaching Certificate - Washington OSPI - 2013

Download the career-changer résumé sample (Word .docx)

Cover letter

A matching cover letter, grounded in the same real experience.

Jordan Rivera

jordan.rivera@example.com, (512) 555-0142, Austin, TX

Dear Hiring Manager,

I am writing to apply for the Customer Success Manager role at your company. Over seven years in technical support, I have learned that keeping customers comes down to noticing trouble early and acting on it, and I would bring that same habit to your team.

At BrightWave Software, I started reaching out to accounts whose product usage was slipping, which helped bring churn-related tickets down by 18%. I held a 96% satisfaction rating across about 45 interactions a day, built an account-health checklist from our ticket data, and worked with product and sales to clear escalations before they reached a renewal conversation.

Before BrightWave, I moved from a retail service desk to a technical support role at Cloudline Technologies, where I resolved roughly 90% of tickets without escalation and earned the team's top quality score two quarters running. Along the way I trained six new hires and wrote the help-center articles our customers still use, so I know how much a clear answer at the right moment is worth.

I would welcome the chance to talk about how that support background can translate into stronger retention for your customers. Thank you for your time and consideration.

Sincerely,

Jordan Rivera

Download the cover letter sample (Word .docx)

Career-changer cover letter

A cover letter that explains a career change and an employment gap directly, without hiding either.

Priya Nair

priya.nair@example.com, (206) 555-0173, Seattle, WA

Dear Hiring Manager,

I am writing to apply for the Instructional Designer role on your learning team. I spent eight years as a middle school science teacher, and most of that work was instructional design by another name: building a curriculum, writing assessments, and reworking lessons until they actually landed for a room full of different learners. I am moving into instructional design now because it is the part of teaching I want to do full time.

In the classroom I designed a full year of science curriculum and assessments for more than 120 students, then rebuilt those lessons around what the assessment data showed, which raised end-of-year proficiency by 18% over three years. During remote instruction I built a blended-learning unit that the district later adopted across the whole science department. Designing for real learners and checking whether it worked is the habit I would bring to your team.

Two years ago I stepped away from full-time work to care for family. I used the time on purpose: I earned an instructional design certificate, learned Articulate Storyline, and started building self-paced e-learning for an adult literacy nonprofit, where six modules I designed now reach more than 200 learners. So the title would be new, but the tools and the work are not.

I would welcome the chance to talk about how a teacher's instinct for designing around the learner can help your team build training that sticks. Thank you for your time and consideration.

Sincerely,

Priya Nair

Download the career-changer cover letter sample (Word .docx)

Before and after: one bullet, rewritten

How tailoring strengthens a real bullet, without inventing anything new.

Before: Responsible for answering customer questions and closing tickets.
After: Reached out to at-risk accounts and resolved issues early, contributing to an 18% drop in churn-related tickets.
Why it’s stronger: The after version leads with an action, adds a real and measurable result, and uses the language a customer success team scans for — all without inventing a single new fact. Both lines describe the same work.

Download the before-and-after sample (Word .docx)