Frequently asked questions

Answers for job seekers. Sponsoring clients through an agency or program? See the agency FAQ.

What is ResumeHarbor?

ResumeHarbor is an accessible, AI-assisted tool for building, importing, and tailoring résumés and cover letters. It reorders and sharpens what you actually did, and never invents anything you didn’t. You build a reusable career profile once, then tailor it to specific job postings.

How does it work?

You create an account, build or import your profile, and add a job posting. The app then helps you produce an ATS-friendly résumé aligned to that job and a matching cover letter, which you can preview, edit, and export.

Does the AI make up experience for me?

No. The AI is instructed never to invent employers, job titles, dates, education, certifications, skills, or accomplishments. It improves wording, structure, and keyword alignment using only the information you provide, and it tells you when something is missing rather than fabricating it.

Is my data used to train AI models?

No. Your résumé and job-posting text are sent to a third-party AI provider only to generate your results. We do not use your data to train AI models. See our privacy policy and your data page for details.

What files can I import?

You can upload a Word document or PDF file (up to 5 MB), paste résumé text, or provide a public link. Imported résumés are parsed into a structured profile that you review and edit before anything is saved.

What can I export?

You can export your résumé and cover letter as DOCX or tagged PDF files containing real text (not images), formatted to be ATS-friendly.

How much does it cost?

Plans are priced by the job. Embark is $15 a month for up to 25 jobs, Voyage is $30 a month for up to 75 jobs, and Odyssey is $45 a month for up to 200 jobs. Each job includes a tailored résumé and a matching cover letter you can rework and export. Your first job is free, with no credit card. See our pricing plans for details.

What is a Job Kit?

A Job Kit is one job you are applying for. It covers the tailored résumé, the matching cover letter, and as many rewrites of either one as you want for that job. Applying to three jobs uses three Job Kits, no matter how many times you rework them.

Do unused jobs carry over to the next month?

No. A plan’s monthly jobs start fresh at the beginning of each month. Jobs from a Job Pack are different: they stay on your account until you use them.

Can I pay for jobs without a subscription?

Yes. The Job Pack is $19 for 10 jobs, paid once, with no subscription. Those jobs stay on your account until you use them; they don't reset each month. If you also have a plan, your monthly jobs are used first and the pack covers anything past them. It works out to $1.90 a job, while Embark works out to $0.60 a job, so if you expect to apply to more than 10 places a month, a plan is the better deal.

What if something goes wrong while my documents are being made?

If a job fails and no document is produced, the job is given back to you automatically, so you can try again without losing it.

My agency is paying for my account. How does that work?

Your agency sends you an email invitation. Sign in or create a free account and accept it, and your access starts then. When your agency’s term ends, you keep your account and everything you made. Agencies can find their own answers in the agency FAQ.

Can I cancel?

Yes. You can cancel your subscription at any time; you keep access until the end of the current billing period. Manage billing from your account. After that, your saved résumés and cover letters stay in your account, and you can still edit and download them.

How do I delete my account and data?

You can permanently delete your account and all associated data at any time from your account page. Deletion is immediate and cannot be undone.

Is ResumeHarbor accessible?

Yes. ResumeHarbor targets WCAG 2.2 AA and is built for keyboard-only and screen-reader use, with labeled controls, visible focus, and status announcements.

How do I get help?

Email us at help@resumeharbor.pro. A real person reads it.